This Error Event is part of Remove Remote Directory Events.
Event ID · 342400
Overview
The error indicates that Remove Remote Directory Action has failed to delete remote directory.
Cause
Some possible causes are—directory contains wildcard characters; directory with such name does not exist in specified path; the user account has no write permission for specified path.
Event examples
See some examples of the Could not remove directory Event messages:
- Could not remove directory. Connection is closed or not found.
- Could not read status line: Secure connection truncated.
- Timeout waiting for Cloud Networking Engine to respond.
- Could not remove directory "/var/tmp/dir/file.txt". The file exists. [os:80; aw:11]
- Could not remove directory "/var/tmp/*.*". The filename, directory name, or volume label syntax is incorrect. [os:123; aw:10]
- Working on "/the test directory". Could not retrieve file information The system cannot find the file specified.
- Working on "/home/docs/prepare". No such file or directory. Error message from server: No such file. The system cannot find the file specified. [os:2]
- Working on "/home/invoices/acc". Command "ls -la -d" failed with return code 2 and error message ls: cannot access "/home/invoices/acc": No such file or directory.
Notes
If Remove Remote Directory fails with Lost connection. Disconnected from server error message, check stateful FTP firewall settings for a simple solution.
If your remote server uses IIS, and Task creates and removes directories in quick succession, the error 405 Method Not Allowed may occur. Try using Wait Action, to add 3-5 seconds delay between these Actions.
For particularly complex Tasks that involve a lot of files or very large files, a timeout can occur and the following message may be displayed or logged: Timeout waiting for Cloud Networking Engine to respond. In such cases it is advised to increase the default Network Timeout value option: FTP, SFTP, WebDAV, Amazon S3, Google Cloud Storage, and DigitalOcean Spaces.
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